Chief Si & Digital Transformation Officer || الرئيس التنفيذي لنظم المعلومات والتحول الرقمي

Chief SI & Digital Transformation Officer (CSI&DTO)

ROLE OBJECTIVE

The Chief Si & Digital Transformation Officer (CSI&DTO) is a senior leadership role tasked with shaping and executing the organization’s strategic vision for digital transformation. Reporting directly to the CEO, the CSI&DTO drives the development and delivery of cutting-edge digital transformation solutions, AI applications, and system integration services. This role strategically oversees cross-functional teams, including technology advisory, product management, architecture, and operations, ensuring all initiatives align with organizational objectives, customer expectations, and market trends. Through collaboration with internal teams (e.g., sales, cybersecurity, data center & cloud services) and external stakeholders, the CSI&DTO ensures the company achieves sustainable growth and leadership in the ICT industry.
This role is pivotal in driving the company’s strategic transformation initiatives, leveraging digital technologies, and fostering partnerships to establish a sustainable competitive edge in the ICT sector.

RESPONSIBILITIES
Strategic Responsibilities:
Digital Advisory and Transformation Strategy
Develop and lead the organization’s digital transformation strategy, ensuring alignment with business priorities and future market demands.

Establish and maintain a comprehensive framework for digital advisory services, emphasizing scalability and repeatability.

Identify opportunities to expand the portfolio through Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions, positioning the company as a leader in innovative ICT offerings.
Provide strategic direction to cross-functional teams to deliver high-impact transformation projects that drive customer value and competitive advantage.
AI and Digital Solutions Architecture
Oversee the strategic orchestration of AI/ML initiatives and digital solutions tailored to market needs.
Ensure solution architecture meets scalability, security, and reliability standards, aligning with current and future customer demands.
Drive innovation by integrating emerging technologies into solution design to maintain a competitive edge.
Delivery and Operational Excellence
Define and oversee frameworks to ensure digital projects are delivered on time, within scope, and at optimized costs.
Monitor key project metrics and SLAs, ensuring delivery excellence and high customer satisfaction.

Champion automation and self-service initiatives to enhance customer engagement and operational efficiency.
System Integration and Partner Ecosystem Management
Lead the execution of system integration projects, ensuring alignment with customer and market requirements.
Manage strategic partnerships with technology vendors, industry stakeholders, and service providers to strengthen the company’s ICT portfolio.
Oversee compliance and lifecycle management for all technology licenses, ensuring operational continuity and alignment with strategic objectives.
Profitability and Growth Leadership
Assume full ownership of the digital services portfolio’s profitability and growth, ensuring alignment with the company’s long-term financial objectives.
Collaborate with finance and sales teams to develop and execute revenue forecasts, budgeting, and cost optimization strategies.
Continuously identify opportunities for sustainable growth by integrating market trends and customer feedback into portfolio strategies.
Operational Responsibilities:
Center of Excellence (CoE)
Establish and oversee a Center of Excellence to manage the organization’s 24/7 operations, ensuring service quality and SLA adherence.
Guide initiatives to enhance automation, streamline incident resolution, and optimize platform performance.
Maintain comprehensive documentation and knowledge repositories to ensure process consistency and continuous improvement.
Customer Experience Leadership
Strategically drive improvements in customer interaction by leveraging digital tools and self-service platforms.
Actively incorporate customer feedback into the development and deployment of digital solutions to ensure relevance and impact.
Key Competencies and Skills:
Strategic Vision: Ability to develop and implement strategies that align with business goals and market trends with a keen sense of scalability & profitability.
Digital Expertise: Deep knowledge of digital platforms, AI, and system integration technologies.
Leadership: Strong capacity to inspire and manage cross-functional teams, fostering collaboration and innovation.
Customer Focus: Commitment to delivering exceptional customer experiences through tailored solutions.
Operational Excellence: Expertise in managing complex projects with a focus on cost optimization and SLA adherence.
Partnership Management: Skilled in cultivating strategic relationships with vendors, service providers, and clients.
ROLE SPECIFICATIONS
Qualification
Bachelor’s degree in Business, Computer Science, Information Technology, Engineering or a related field
Master’s degree (e.g., MBA, or MSc in Computer Science, Data Science or Digital Transformation) preferred
Advanced qualifications or equivalent leadership experience will be considered
Certification
Digital transformation or enterprise architecture certification (e.g., TOGAF, or an executive digital transformation programme) preferred
AI, ML or data certification (e.g., Google Professional Machine Learning Engineer, Microsoft Azure AI Engineer or AWS Machine Learning Specialty) preferred
Cloud certification (e.g., AWS, Azure or Google Cloud Architect) desirable
Project or programme management certification (e.g., PMP, PgMP or PRINCE2) desirable
Change management certification (e.g., Prosci or ACMP CCMP) desirable
Cybersecurity or governance awareness certification (e.g., CISSP, CISM or ISO 27001 Lead Implementer) advantageous
ITIL 4 Foundation or higher desirable
Experience
12+ years of leadership experience in digital transformation, AI applications, or system integration, with a strong background in ICT.
Demonstrated success in delivering AI, ML, and digital transformation initiatives with a focus on profitability and scalability.
Proven track record of leading large-scale digital transformation initiatives, including technology integration and cultural change.
Skills
Strong understanding of the GCC market, particularly Oman, with international experience considered a strong advantage.
Proven expertise in leading large cross-functional teams and managing high-impact partnerships.
Strong understanding of ICT services, including cybersecurity, cloud, data centers, and systems integration.