Digital Infrastructure Specialist - اختصاصي البنية التحتية الرقمية

Responsibilities :
• Operate and maintain be’ah’s hybrid infrastructure environment, including on-premises servers, cloud services, data center components, network infrastructure, WAN/LAN connectivity, wireless services, internet links, VPNs, firewalls, network-dependent platforms, backup environments, and Microsoft 365 services.
• Support the implementation of be’ah’s cloud migration roadmap by assessing existing workloads, preparing migration requirements, coordinating with vendors, validating target architectures, and ensuring continuity of services during transition.
• Administer and improve identity and collaboration platforms, including Active Directory, cloud identity integration, Exchange Online, legacy Exchange dependencies, Microsoft Teams, OneDrive, SharePoint, and related Microsoft 365 services.
• Support Microsoft 365 E5 deployment activities, including security and compliance configuration, email migration, decommissioning of legacy components, user impact management, knowledge transfer, and post-implementation support.
• Monitor infrastructure availability, capacity, performance, security posture, and service health, and coordinate timely remediation of incidents, vulnerabilities, configuration gaps, and operational risks.
• Manage and coordinate network operations, including LAN/WAN availability, site connectivity, wireless access, internet links, VPN access, firewall rule coordination, network monitoring, bandwidth utilization, performance issues, and escalation with telecom and network service providers.
• Manage and test backup, restore, and disaster recovery arrangements across servers, databases, cloud workloads, collaboration services, and critical applications; maintain evidence of successful tests and corrective actions.
• Maintain DR colocation and cloud-based recovery capabilities in line with business continuity requirements, OIA cybersecurity expectations, agreed RTO/RPO targets, and approved transition plans.
• Act as an ICT focal point for BCM-related activities by contributing to BIA updates, recovery strategies, continuity exercises, evidence repositories, and improvement actions.
• Prepare, review, and validate SOWs, RFPs, technical compliance matrices, solution architecture documents, infrastructure designs, network designs, backup/DR proposals, and vendor submissions related to cloud, Microsoft 365, infrastructure, connectivity, security, and operational platforms.
• Support vendor evaluation, contract renewal, service review, SLA monitoring, invoice validation, and follow-up activities for infrastructure, cloud, DR, Microsoft, network, support, and managed service providers.
• Provide technical input to strategic digital initiatives such as the Waste Management Platform, operations platforms, data lakehouse, ERP/Dynamics 365 environments, CRM, helpdesk, endpoint management, and site connectivity projects.
• Coordinate with cybersecurity resources and SOC/service providers to investigate malicious activity, strengthen infrastructure controls, implement remediation actions, and support compliance with cybersecurity policies and regulatory expectations.
• Drive infrastructure standardization through controlled change management, patching, configuration baselines, endpoint and server lifecycle planning, asset records, support procedures, and operational documentation.
• Develop and maintain SOPs, diagrams, inventories, runbooks, technical reports, incident reports, procurement justifications, and audit-ready evidence to support internal governance, external reviews, and management decision-making.
• Support IT operations and service management by following up on critical tickets, recurring incidents, helpdesk improvements, endpoint replacement, email security issues, and operational escalations affecting be’ah users and business units.
• Identify opportunities to reduce infrastructure complexity, retire unused systems, optimize running costs, automate repetitive operational tasks, and improve service resilience through cloud, managed services, and fit-for-purpose technology solutions.

Qualifications :
• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Cybersecurity, or a related discipline; equivalent professional experience may be considered.
• Minimum 6 years of hands-on experience across enterprise infrastructure, cloud platforms, network management, Microsoft 365/Exchange, backup and disaster recovery, databases, IT operations, vendor coordination, and security/compliance support.