Chief Commercial Officer

الرئيس التنفيذي للشؤون التجارية Chief Commercial Officer 10 days remaining Mazoon Dairy Company (S.A.O.C) Job description Job Purpose This position is part of senior leadership team entrusted with spearheading the company forward. It works in close co-ordination with the company’s CEO and other key personnel, drafting business plan and overall company strategy, sales and distribution strategy, along with a host of other activities. The main purpose is to be a focal point between production line and end customer and be in charge of the outbound logistics and sales. Ensure strategic management of fleet and delivery of finished goods in the markets operated by the Company. The position will manage, coach and mentor teams to drive revenue growth across designated client portfolios. They will ensure client retention rates and exceptional customer service levels are achieved and maintained. Main Tasks & Accountabilities • Develop sales strategies and campaigns to drive revenue growth across designated regions and portfolios. • Present Company to potential clients through direct communication in face-to-face meetings, telephone calls and emails. • Develop new business relationships and generate revenue for the Company to an agreed target that is set annually. • Lead the team to create opportunities to upsell between different levels, • Managing and maintaining a pipeline and ensuring all sales administration is recorded. • Maintain a full knowledge of the marketplace and commercial environment relevant to the designated regions and to suggest strategic plans to maximize potential growth. • Provide other sales, service and operational reports and performance measures as required. • Ensure the Team remains proactive and responsive to prospective clients. • Ensure delivery of consistent customer service levels that meet client requirements. • Retain and develop strong relationships with clients; delivering strategic insight and advice and industry intelligence, to help them achieve their objectives. • Regularly meet with clients and where necessary, assist in the resolution of any major issues with these clients. • Ongoing review of existing client services and requirements through strong relationships and consistent high service levels. • Mobilize Company resources/talent to best react to client issues/feedback and approach from competitors. • Ensure customer satisfaction across all designated portfolios, ensuring 100% client retention. • Ensure implementation of any retention objectives, policies and initiatives within the context of the overall corporate plan. • Transition new clients successfully to the account management team. • Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service. • Manage and ensure profitability through the achievement of targets, pricing decisions and the development and control of budgets. • Acts as an effective ambassador for the company. • Actively seek and communicate market intelligence back to the business. • Identifies and communicates opportunities for product/service development. • Provide detailed monthly reporting on sales activity, customer service levels and retention rates. • Assist with annual budgets and forecasts. • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional organizations. • Ensure that commercial and customer focus is embedded into the strategy for place, optimizing revenue and grant opportunities aligned to the Corporate Plan. • Developing Service Delivery Plans / Sales and Distribution Plan which incorporates financial/ operational/ compliance in line with governance risk and equality framework, contributing to the development of the strategies. • Maintain prescribed hygiene standards. • Ensure all local environmental requirements are adhered to. • Knowledge of regional council compliance requirements. • Understand and meet obligations of health and safety requirements of employment legislation. • All Quality, Health and Safety policies are complied with including wearing personal protective equipment by the staff as recommended • Devise process to identify and contain/minimize hazards till appropriately addressed. Maintain an event register with an accident summary report (any accident or near miss accident, injury or non-injury, possible hazards) • Forecast staff requirements for the department, plan budget and get requisite approval • Define knowledge/skillsets required • Effective communication within and outside the team • Create a supportive environment for the team members • Contribute to the team, letting others know information that may be useful or important • Help to create a fun, supportive work environment • Liaison with management and other line managers (as part of cross function team) for efficient running of the department. • Participate in management and supervisory meetings as and when required. • Produce end of month departmental report, on time, and as required by the management. • Ensure accurate and up to date, daily, weekly, monthly records as required by the management. • Ensure tasks are understood by the team members, and performed responsibly and diligently • Help others in the team if needed, Support relief staff in their duties. • The Job holder should perform all the other duties or responsibilities as assigned by the Line Manager. • Any other duty assigned by the line manager Education Level – Minimum Requirement • Bachelors / Master's Degree Master’s degree in Sales Management OR business administration (MBA). Professional Qualifications • Certified Professional in Distribution and Warehousing (CPDW). • Distribution Operation Analysis and Design Certificate. • Certified Supply Chain Management Professional. Work Experience • At least 15+ years of working experience in a Senior Sales position within a fast-paced and dynamic fresh food/dairy industry. Job Specific Skills • Proven track record on interacting with Senior Management in a highly sensitive and collaborative to agree with Company’s strategic direction. • Media sales experience and knowledge of the market, current media issues, competitor behavior & strategy. • Experience in successfully managing geographically dispersed sales teams. • Extensive new business generation experience. • Experience in working with senior Sales Management to align sales strategies and solutions. • Experience in creating effective sales strategies and solutions in a b2b consultative selling environment with long sales cycles. • Knowledge and awareness of competitor behavior and strategy. • Capable of hands on problem-solving, with ability to generate ideas and solutions. Generic Skills Must be alert, strive for accuracy, and have ability to exercise independent thinking and judgment, be a self- motivator, and attention to detail. Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability. Integrity, discretion and loyalty. Position Location This role is to be based in Muscat Office. الحد الأدنى للمستوى التعليمي Minimum Education Level Bachelor - البكالوريوس الحد الأدنى للخبرة Minimum Experience 15 years النوع Gender Both موقع العمل Job location Muscat مجال الخبرة Experience Field Sales العدد المطلوب Required Number 1 المتقدمين للوظيفة Job applicants 0 Start date: 20/09/2026 Sunday End date: 30/09/2026 Wednesday Apply for Job Home page Back To job list