Store Associate - Part-time - Grand Centre - Barka

## Role Overview

Store Associate - Part-time at Home Box, Grand Centre, Barka.

## Role Purpose

Maximize sales through exceptional customer service while maintaining retail operations, customer service, replenishment, and recovery standards across all store aspects.

## Key Responsibilities

### Shop Keeping and Store Standards

- Maximize and contribute to sales within the store through exceptional customer service and retail experience.
- Ensure all stock is laid out and displayed according to standard layout norms, including product placement, signage, neat and well-folded items, arrangement from smallest to largest, steamed hanged items, and organization by brand and size.
- Ensure all products are price tagged and bar-coded before display.
- Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements.
- Ensure all stock administration including stock count, inter-branch transfer, dispatch and delivery are recorded on the system in time, accurately and correctly categorized.
- Maintain awareness and vigilance at all times of security in the store without any negligence.
- Maintain the highest standards of housekeeping and grooming etiquettes in store at all times.
- Provide accurate and current information about products for all inquiries.
- Increase the customer database by adding new customers to the mailing list.
- Understand the returns policy and ensure effective implementation.
- Assist store merchandiser and/or store manager in product placement and arrangement.
- Dress mannequins and attend to other visual displays.
- Maintain a clean and well-organized back-stock area and keep the employee break area neat and tidy.
- Operate as a cashier and be consistently accurate in money handling when applicable.
- Understand and utilize all reports required for the day-to-day functioning of each store.
- Carry out linked selling by understanding the customer's need and closing the deal.

### Merchandise and Merchandising

- Maintain detailed knowledge of merchandise and products stocked in the store.
- Ensure promotions and fast-selling lines are featured in the store.
- Provide information about customer likes, dislikes and opinions to the department in charge.
- Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the store.

### Customer Service

- Greet and meet all customers promptly and politely as they enter the store.
- Provide customer satisfaction by delivering exceptional customer service.
- Guide customers throughout the store or to the specific area the customer requests.
- Develop a clear understanding of all departments, products, makes, features and after-sales service.
- Ensure effective implementation of visual merchandising principles within the stores.
- Effectively deal with customer queries and complaints.
- Follow procedures for dealing with specific customer orders.
- Ensure confidentiality with respect to store sales information.

## Qualifications & Experience

- High School Diploma (basic qualification).
- Graduate degree in any field (advanced qualification required).

## Additional Information

- Contract type: Part-time.